Our Amazon's cloud service has now been out more than 36 hours. During this period, our site has been down (and our blog takes a long time to respond).
We have done all we can to fix the problem--it is entirely out of our control. Amazon has been poor about responding to our requests for help and has not communicated when we can expect a resolution of the problem. As a result, we are stuck waiting for them to fix things.
Cloud serving is a generally good thing. It reduces the cost and environmental impact of using server computers and normally provides superior performance and up time. We have used cloud support since we first launched our company, three years ago. This is the first time we have had this type of problem. We will need to evaluate other sources for our hosting and we may need to distribute our servers into more nodes within the server cloud.
We apologize for any inconvenience this outage causes to our customers and hope the problem will be resolved, soon.