By Lorinda R. Rowledge
What most captured my intellectual curiosity -- and feelings of hope -- in 2010 was the daunting challenge and tremendous opportunity inherent in engaging employees in and through sustainability and corporate social responsibility.
As part of a major EKOS project, I interviewed internal leaders at P&G, SAP, 3M, BT, Microsoft, Interface, Toyota, Eileen Fisher, and other companies about their approach, and reviewed hundreds of articles, research findings, webinars, and academic papers on employee engagement.
In the end, I was struck by a renewed -- and urgent -- sense of optimism, an emergent "reframed" worldview about the fundamental relationship between employees, companies, and society, and an exciting array of guidelines and best practices that can be customized to simultaneously drive business performance, engage employees, and accelerate the transformation to sustainable business.
Below I introduce some key "warp and weft threads." Over the next few months I will weave a tapestry with some colorful stories and in-depth analyses in a series of short articles.
One of our greatest business leadership challenges may be creating the organizational culture and social context that optimizes the collective intelligence and collaborative effort of the entire workforce -- both for organizational effectiveness and innovation in general, and for advancing transformation to environmentally, socially, and economically sustainable business.
Despite clear data showing employee engagement is a key factor in business performance -- with "high engagement" companies having higher operating income, revenue, earnings per share growth rate, retail sales, profit margins, customer retention, safety, and employee retention -- studies from major global research firms like Gallup, TowersWatson, and Blessing White find that only 20-30 percent of employees are actively engaged, meaning the vast majority of the workforce are coasting at best, actively disengaged or destructive at worst. Enlightened executives are increasingly seeing employee engagement as one of the most pressing strategic priorities. For example, a study by the Corporate Executive Board found employee engagement was one of the top two priorities of human resource leaders for 2010.
The good news is that this need for innovation in and increased commitment to engaging employees is occurring simultaneously with the requirement of sustainability/CSR implementation for much deeper integration and more intense innovation. The synergies between CSR and engagement set the stage for a step-leap improvement in response to both elements of this leadership challenge.
Proactively pursuing sustainability/CSR is a significant, largely untapped, solution for engaging employees' passion, initiative, and search for meaning and contribution in their work. Advancing employee engagement in and through sustainability can propel a powerful virtuous circle contributing to dramatically improved business performance and ever more legitimate sustainability breakthroughs.
Employee engagement drives improvements in business performance; sustainability/CSR drives increased employee engagement; engaging employees accelerates sustainability integration and innovation; sustainable business innovation drives both superior business performance and more positive impact in the world.
Both research and direct experience among the leaders underscores this synergy.
- Employees satisfied with their company's sustainability performance (compared to those who are dissatisfied) are more highly engaged, feel their employers are more interested in their well-being, rate senior managers as having a stronger sense of direction, and feel their companies are more competitive in the marketplace (all factors central to employee engagement);
- The vast majority of employees at companies with high engagement say their employer is socially and environmentally responsible.
Sustainability provides what most people in today's workforce, from baby boomers to Gen Ys, are looking for in their work: deeper meaning and a sense of purpose, opportunities to contribute and make a positive impact on the world, work in an organization with a good reputation in the community, and opportunities to develop knowledge and skills and advance their careers.
With the increasing consensus that sustainability/CSR is a business imperative, and that improvements and investments in sustainability/CSR yield cost savings, increased corporate reputation and brand value, new products and markets, and innovation, the majority of Fortune 500 companies as well as many smaller organizations now have corporate responsibility programs and reports. Most, however, are also a long way from reaping the benefits of engaging employees in sustainability.
A recent study indicates CSR programs are not adequately communicated and implemented, finding 86 percent of employees are NOT engaged by their company's sustainability programs, and over 60 percent of respondents want to learn more about their employers' and co-workers' sustainability efforts. Additionally, an IBM study of corporate leaders found that only 46 percent of companies engaged front line managers and just 31 percent engaged employees on CSR objectives and initiatives. Further, even those companies leading in proactive implementation of sustainability/CSR face the challenge of deepening sustainability integration and innovation – into every functional area, every level, into daily work of all employees, globally, at a whole new scale of impact.
The exciting news is that the most proactive CSR leaders are pioneering innovative sustainability and engagement strategies that go beyond green teams and beyond the choir of initial adopters. What they are finding is that integrating engagement with sustainability is driving performance that is superior to what they had been achieving with either separately.
To make this happen, they are inspiring employees with a vision and sense of purpose. They are clearly articulating an integrative strategy and then designing aligned action. These leaders are building systems and platforms that facilitate innovation happening everywhere and sustainability becoming part of everyone's job. They are revolutionizing their leadership development and embedding CSR within programs at every level from executive to interns. They are leveraging social media and IT-enabled solutions to enroll tens of thousands of employees in designing new sustainability-inspired business models, product offerings, and operational improvements. And, they are evolving new approaches and models for volunteering and community investment, health and wellness, social intraprenuership, and community economic development.
The sustainability leaders are creating an engine of creativity and collective action, building mass momentum and unprecedented agility in pursuit of an inspirational mission. Their commitment to increasingly turning that virtuous circle is cause for hope: for individuals, for companies, for society, for the planet.
Topics introduced here are described more fully in the 90-page report: "Igniting the Core: Employee Engagement & Sustainability."
Lorinda R. Rowledge, Ph.D., is partner and co-founder of EKOS International, a strategic consulting firm specializing in world class management, strategy-driven sustainability, leadership development, innovation, and transformational change. She can be reached at lrowledge@EKOSi.com.
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